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customer service representative

agent responsible for handling complaints, processing orders, and communicating services

en-GB/ˈkʌstəmə ˈsɜːvɪs ˌɹɛpɹɪˈzɛntətɪv/
en-US/ˈkʌstəmɚ ˈsɝvɪs ˌɹɛpɹəˈzɛntətɪv/

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customer serviceoccupation