remote support
tools that enable an IT technician to connect to a remote computer and work directly on it via the Internet; assistance thus provided
en-US/ɹɪˈmoʊt səˈpɔɹt/
en-GB/ɹɪˈməʊt səˈpɔːt/
tools that enable an IT technician to connect to a remote computer and work directly on it via the Internet; assistance thus provided